Sales and Refunds - Onsite
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Sales and Refunds

Payments Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Internet Transfer
  • Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Our Banking Details For Internet Transfers

Bank: First National Bank
Account Name: The IT Guy Onsite Support (PTY) Ltd.
Account Number: 62296753372
Branch Code: 230635

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1) Please email accounts@onsitegroup.biz to request a refund and we will assign you a tracking #.
2) Mail your returned item to:

Onsite Group
Returns Department Tracking #
129 Mount Augusta Drive, Midlands Estate,
Centurion, Gauteng, 1692

3) Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, video games, and apple devices.

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.